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November 22, 2020 at 5:07 pm #7385Karen BelangerGuest
Delivering Profitable Value
by Michael J. Lanning
- Author: Michael J. Lanning
- Format: paperback, 336 pages
- Publisher: Basic Books
- Release date: January 28, 2000
- ISBN: 9780738201627 (0738201626)
- Genres: business, management, entrepreneurship
- Language: english
About The Book
Not another empty call for ‘obeying the customer, ‘ this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries. — Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.
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