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    Karen Belanger
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    Delivering Profitable Value
    by Michael J. Lanning

    Delivering Profitable Value : CLICK HERE

    • Author: Michael J. Lanning
    • Format: paperback, 336 pages
    • Publisher: Basic Books
    • Release date: January 28, 2000
    • ISBN: 9780738201627 (0738201626)
    • Genres: business, management, entrepreneurship
    • Language: english

    About The Book

    Not another empty call for ‘obeying the customer, ‘ this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries. — Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

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    aessconference
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